Complaint Investigation Report

Based on the Allegation: Resident denied rent refund. The investigation reveled the following: LPA Calderon conducted interview with staff Assistant Administrator Elizabeth Martinez: interview indicated R1 was issued a check for a pro-rated amount, name on check is R1's payee representative and a refund confirmation via email/verbal was conducted by Norwalk Retirment Villa LLC Staff Consultant Linda Estrada . LPA conducted interview with R1, R1 interview conducted telephonically states Norwalk Villa does not owe a rent refund, and everything is okay. LPA telephone interviewed R1 financial representative stated R1 was issued a refund check by the above facility upon self-discharge. LPA collected, reviewed and observed supportive documentation email/ pay check stub of refund issued to R1's payee represenative by Corporation Nowalk Retirement Villa LLC.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted and a copy of this report was provided to Assistant Administrator Elizabeth Martinez