Complaint Investigation Report

Interviews show that R1 was provided a copy of the admissions agreement once signed and was given an explanation of the price set by the admissions agreement. Staff interviewed do not confirm that R1 requested further copies or explanations after moving into the facility. LPA was not provided with documentation or proof that R1 requested the admissions agreement from the facility at any time. Based on interviews and observations, Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore this allegation is unsubstantiated.

Exit interview was conducted and a copy of this report was provided.