Complaint Investigation Report

The investigation revealed the following: Regarding allegations: Staff does not ensure client is spoken to in an appropriate manner. It was alleged that Staff (name unknown) yelled at the client and called them an “angry person” when client told staff not to interrupt their video that client was filming outside.

Interviewed Administrator and staff denied the allegation. They stated that they do not yell at clients and have not observed that other staff yell at clients. They stated that they didn't call C1 or other clients “angry person”. Interviewed Administrator stated that on 10/14/25 there was an incident that C1 was making a video in front of facility. During one of staff round, responsible for monitoring clients outside the facility, the staff (S1) didn't notice that C1 filming a video and walked into the area where the filming was taking place. C1 started to yell on S1, stating that S1 disrupted the video that C1 was making. Despite S1's apology to C1, continued to verbally confront S1. Upon entering the facility C1 continued to yell at the staff. One of the clients (C2) came out from their room and asked C1 to stop yelling towards the staff. Staff make sure that C2 is safe and back in their room. After a while C1 calmed down and went in their room. Interviewed S1 stated that incident happened between them and C1 on 10/14/25. S1 went outside of the house and didn't know that C1 was filming. S1 steeped out to check on clients who were outside of house. S1 stated that C1 raised their voice and yelled on S1, stating that S1 disturbed C1. S1 said sorry to C1 but C1 didn't stop yelling. C1 continued to yell on S1 after entering the house. Interviewed S2 stated that they heard how C1 was yelling on S1. S2 stated that S1 didn't yelled back and try to calm C1 down. Interviewed staff stated that staff didn't yell and called “angry person” C1 or other clients. Interviewed clients stated that facility staff is nice and treat them with respect. Interviewed C2 and C3 stated that C1 always yelling and always complains about everything and about everyone. C2 stated that about week ago C1 was screaming, yelling and threatening S1. C2 who was sleeping in their room, came out and ask C1 to stop yelling and threatening the staff. Interviewed C1 stated that staff are nice and this place is 100% better comparing with previous facility that they lived before. C1 stated that they feel safe here.