Complaint Investigation Report

and was not permitted to return to facility upon discharge. Four (4) out of four (4) staff confirm R1 did not return to the facility after hospital stay. One(1) out of (2) residents confirmed R1 did not return to the facility after hospital stay. Three (3) out of three (3) witnesses confirm R1 did not return to the facility after R1's hospital stay. Administrator states that R1 was not accepted back at the facility due to requiring a higher level of care than the facility could provide. Interviews with family members corroborate that the reason the Administrator gave for not accepting R1 back at the facility following R1's hospital stay was that R1 required a higher level of care than the facility could provide. LPA reviewed R1's file and the care required by R1 was noted. LPA asked Administrator to provide documentation that showed upon leaving the hospital R1 required a higher level of care than what had been required when R1 was initially retained at the facility but Administrator did not provide any further documentation.

The investigation revealed that staff are not accepting resident back at the facility.

Based on LPA’s record review and interviews conducted the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

Deficiency cited on the attached LIC 9099D per Title 22 regulations. An exit interview was conducted with Administrator Cynthia Pabalan and a copy of this Licensing report was provided along with the Appeals Rights.