Complaint Investigation Report

Allegation - Staff did not ensure the client had clean clothes. Staff interviewed stated that the clients are independent and can do their own laundry. The facility has set laundry days, and the clients normally wash their clothes that day. Staff will remind clients to wash their clothes weekly and will assist them if needed. LPA interviewed eight (8) clients. All of the clients stated they have clean clothes, and they do their laundry weekly.

Allegation - Staff did not ensure the client was taken to appointments. Staff interviewed stated that the doctor comes to the facility once a month to check on six (6) out of the eight (8) clients. Two (2) of the clients are taken to their doctors’ appointments either by their case worker or their family members. One of the staff stated that either staff will personally transport the other clients or arrange for Uber to transport them to their medical appointments. LPA interviewed eight (8) clients. Seven (7) out of eight (8) clients stated that if they need to attend any medical appointments, either their social worker or Uber will provide the transportation to the doctor’s office. One (1) stated that the facility does not provide or arrange transportation to their medical appointments.

Allegation - Staff did not ensure client was given P&I funds. According to the staff, they are handling the Personal and Incidental (P&I) funds for two (2) out of the eight (8) clients. The clients are given their P&I money when requested and will sign out for their money. The facility does not handle any cash resources for Client #1. LPA confirmed with the family member who is the client’s payee. LPA interviewed eight (8) clients. Two (2) of the clients are given their P&I money when requested. The rest of the clients’ funds are managed by themselves or their payees.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted with Staff I. Smith. A copy of this report, along with the appeal rights, was provided.