Complaint Investigation Report

Allegation: Staff are serving foods that are not of quality.

It is alleged that staff serve clients burned meals. LPA interviewed 2 staff and both staff denied the allegation and stated that they do not serve clients burned meals. LPA interviewed 6 clients and 5 out of 6 clients denied the above allegation and stated that they have not been served any meals that were of poor quality or burned.

Allegation: Staff was disrespectful or rude.

It is alleged that staff are rude and speak disrespectfully about clients in another language. LPA interviewed 2 staff and both staff denied the allegation and stated that although they sometime speak their native language, they have never used it to speak disrespectfully about the clients in cared. LPA interviewed 6 clients and 5 out of 6 clients denied the allegation and stated that although they do sometimes hear them speak a different language they do not feel that staff are speaking disrespectfully about them or other clients.

Allegation: Staff did not keep the facility clean.

It is alleged that staff do not clean out the refrigerator and freezers. LPA inspected the facility freezer and refrigerator and although LPA observed refrigerator was tightly packed LPA did not observe the refrigerator to be unclean. LPA interviewed 2 staff and both staff confirmed that the refrigerator/freezer is cleaned out at least once weekly. LPA interviewed 6 clients and 5 out of 6 clients denied the allegation and stated they do not feel the refrigerator/freezer is dirty.

Based on LPAs observations and statements and interviews conducted with staff/clients, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided.