Complaint Investigation Report

Allegation: Due to lack of staff, bathrooms are not getting cleaned properly. It is alleged that due to being short staff the facility rooms and bathrooms are not being cleaned.

LPA interviewed six (6) staff and four (4) of six (6) staff denied the allegation. LPA interviewed five (5) clients and four (4) of five (5) clients stated that the restrooms are uncleaned at some point in the day. Administrator stated that clients are encouraged to keeping their restrooms and rooms clean and that most clients keep the cognizant of that. LPA toured 10 bathrooms and 10 random rooms and observed one bathroom uncleaned with grime around the tub, sink and walls. S1 stated that one housekeeper recently passed away. There is enough evidence to support this allegation.

Based on interviews conducted and LPA observations, the preponderance of evidence standard has been met, therefore the allegations are found to be substantiated. The deficiencies are being cited on the attached LIC 9099D. Exit interview held and a copy of the report and appeal rights were provided.