Complaint Investigation Report

The clients revealed the staff are pleasant and are always available when they need assistance or have questions. C1 revealed that Staff # 1 (S1) is always in facility and very busy assisting everyone and it’s five (5) of them and one (1) of her at times. LPA observed (S1) making snacks, lunch, providing assistance, and answering clients’ questions during this visit.

Based on interviews and information obtain during the course of the investigation the allegation is deemed

Exit interview conducted. Copy of report printed.