Complaint Investigation Report

S1 had asked LPA to use a translation service through S1's phone to translate questions into Russian. LPA attempted interview five out of five residents. Based on information obtained the allegation is deemed Substantiated at this time.

Allegation: Staff did not meet the minimum qualifications to provide direct service to resident(s)

It was alleged that staff didn't know R1's medical history, normal mental status, POA, or resuscitation wishes. Administrator denied the allegation. LPA conducted file review and observed that S1 and S2 didn't meet the minimum qualifications to provide direct services to residents. There were no indications of S2 in-service training. S2 was unable to tell residents names and had to ask S1. Although S1 had in-service training, S1 was unknowledgeable to provide any medical information regarding R1 and other residents. Interview with Administrator revealed that S1 and S2 had no previous related experience to the job as caregivers. Based on information obtained the allegation is deemed Substantiated at this time.

Allegation: Staff did not seek medical attention in a timely manner

It was alleged that staff did not seek medical attention in a timely manner. Administrator denied the allegation. Administrator stated that staff had reported that R1 was unresponsive and thus 911 was called by the Administrator. Moreover, Administrator stated that R1 had been unresponsive a couple of times since their admission to the facility. Interview with Administrator revealed that they are not fully aware of R1's medical condition. Based on information obtained the allegation is deemed Substantiated at this time.

Exit interview conducted, citations issued, appeal rights given copy of this report signed and delivered.