Complaint Investigation Report

Allegation: Facility staff did not treat residents with dignity and respect.

It was alleged that facility staff had humiliated R1 in front of others. Interview with S1 denied the allegation. S1 stated that R1 was following S1 to the medication room where S1 had asked staff to raise their hand if they had witnessed R1's pet urinating in the hallways and common areas. Interviews with six 6 out of 10 staff members confirmed that R1 was humiliated in front of staff members by arguing and looking for witnesses. Based on the information obtained the allegation deemed Substantiated.