Complaint Investigation Report

Allegation: Staff are not providing resident's authorized representative with a refund

The Administrator, Lusine Meliksetyan, accepted a $1,000 deposit check for R1 on February 13, 2026. R1’s representative planned for R1 to move into this facility on March 1, 2026, but R1 passed away on February 21, 2026 before the move. No belongings were brought in and no admission contract was signed, yet the representative did not receive a refund. Between April 10 and June 10, the representative repeatedly attempted to contact the Administrator by phone and text with no response. During the investigation, the Administrator stated that personal and medical issues prevented her from addressing the matter but said she was willing to issue the refund. LPA conducted review of the facility’s Admission Agreement and observed Refund/Proration Policy section on page 6 indicating the following: Fees paid in advance must be refunded within 15 days... Therefore, based on interviews and facility Admission Agreement review, this allegation is Substantiated.

Exit interview conducted. Appeal rights explained and copy of this report signed and delivered.