Complaint Investigation Report

C1 did not object to going out; however, there were no staff available to remain at the facility in case C1 changed his/her mind and wished to stay. LPA advised the Administrator that facility personnel must be competent to provide the services necessary to meet the clients needs at all times. LPA reviewed the staff schedule and confirmed that only two staff members were assigned to assist C1 and C2 during the morning shift. Interviews with staff confirmed that there were no contingency plans in place in the event a client chose to remain at the facility while others were off-site. Based on the information obtained, the allegation is deemed substantiated at this time.

Exit interview conducted, citation issued, appeal rights given and copy of this report delivered.