Complaint Investigation Report

197608083-2-29-2024-31-AS-EMIR-D3QS5G-20240326133419

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

N LA & CEN COA AC/SC , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/26/2024 and conducted by Evaluator Mariana Agban

COMPLAINT CONTROL NUMBER: 31-AS-20240126125534

Staff did not assist resident in a timely manner

This is an amended report of the prior investigation report delivered on 02/02/24. Licensing Program Analyst (LPA) Mariana Agban conducted an unannounced visit to this facility. LPA met with Administrator Designee Hermon Ledesma and explained the reason for the visit. Based on the information LPA gathered LPA determined that the allegations are unfounded. R1 doesn’t live at the address stated on the complaint report. A finding of unfounded means that the allegation is either false, could not have happened, and/or is without a reasonable basis.

This agency has investigated the complaint alleging (Staff did not assist resident in a timely manner and Staff threatened resident in care). We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened, and/or is without a reasonable basis. We have therefore dismissed the complaint. Exit interview conducted and copy of this report issued