Complaint Investigation Report

Regarding the allegation: Facility staff did not safeguard resident's personal belongings. It’s being alleged that R1 contacted the facility to inquire about their personal belongings and the facility no longer has them.

According to the resident and staff interviews personal belongings are the resident's responsibility. LPA was also able to obtain R1's admission agreement that R1 signed on 06/2022 and the admission agreement also states under belongings removal that the facility will make reasonable efforts to assist resident and/or responsible person with belongings removal. If not removed further charges may apply, prorated by a daily rate but not less than $100 per day. LPA also obtained R1's Record of Client/Resident's Safeguarded Cash Resources which shows R1 had no money, and therefore, belongings were not able to be kept at the facility. During one of the Veteran Affairs staff interviews, the staff disclosed that R1 told them while staying in the hospital to donate the rest of their belongings to the Veteran Affairs Department. Based on LPA's staff and resident interviews, and LPA record's reviews the allegation(s) above is unsubstantiated at this time.

An exit interview was conducted, no citations were issued for above allegation(s), and a copy of this report was given to the administrator.