Complaint Investigation Report

197606902-1-3-2024-31-AS-TAGD-CZMUBX-20240119142703

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

WOODLAND HILLS S.RO , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/15/2023 and conducted by Evaluator Gina Saucedo

COMPLAINT CONTROL NUMBER: 31-AS-20231215150425

Facility staff are not seeking resident medical attention.

On 01/03/24, at 12:10pm, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, subsequent complaint visit and was greeted by the assistant administrator-Rolly Ongkiko. LPA asked for the census, staff, and resident files.

Regarding the allegation: Facility staff are not seeking resident medical attention. It is being alleged that the resident (R1) has fungus on tongue that is not being addressed, and the resident has been asking for the last two months and no one is providing assistance. LPA conducted a physical plant tour of the facility at 12:15 p.m. and interviewed additional staff and residents. There are no reports of residents not receiving medical attention. In addition, there is additional documentation from staff supporting that there has been several appointments made for R1 that have been cancelled and missed by R1. Based on the LPA's interviews, observations, and record reviews the above allegation(s) will be unsubstantiated at this time. An exit interview was conducted no citation(s) were issued and a copy of this report was given to the assistant administrator.