Complaint Investigation Report

Allegation: Staff cut resident's hair without permission.

To investigate the allegation, LPA Khurshudyan conducted interview with the Administrator who denied ever cutting any residents hair without permission. Staff interviewed consistently stated that residents maintain the right to decide whether they wish to receive hair grooming services and denied witnessing any staff member provide a haircut to any resident without consent. Staff furthermore added, that residents who wish to have hair cut, go to Medication station and write their names down on the list. Later the office schedules a hair cut/grooming service for residents.

LPA interviewed residents residing in the facility. Residents denied ever having hair cut against their wishes and stated that no staff member has forced or provided unwanted haircut to residents. LPA reviewed Resident 1 (R1’s) facility records and did not find documentation indicating that hair services had been provided or that R1 had a contract or agreement with a third party hair service provider.

Based on interviews conducted, records reviewed, and LPA observations, there was insufficient evidence to support the allegation. Therefore, the allegation is Unsubstantiated at this time.

Exit interview conducted, and a copy of this report signed and delivered.