Complaint Investigation Report

Regarding the allegation : Staff changed resident's doctor without resident consent. It is being alleged that because of the changes, the resident cannot contact their previous doctor, new doctor and/or get medication changed. LPA interviewed five (5) staff that confirmed they have not changed any resident’s doctor and/or medical insurance. LPA also interviewed eight (8) residents that confirmed they did not have any changes to their doctor and/or medical insurance by any staff. One (1) residents-resident #2 (R2) did confirm they have changed their medical insurance recently, but it was due to them not being happy with their prior insurance. LPA asked R2 if staff helped them make this change and R2 stated, “no, I made the changes myself.” Therefore, based on the LPA's observations , staff and resident interviews, the above allegation(s) above is UNSUBSTANTIATED at this time.

An exit interview was conducted, no citation(s) were issued for the above allegation(s), and a copy of this report was given to the Administrator.