Complaint Investigation Report

197606902-10-31-2022-31-AS-RRAZ-CL6N2U-20221114090515

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/21/2022 and conducted by Evaluator Joscelyn Martinez

COMPLAINT CONTROL NUMBER: 31-AS-20221021102352

On 10/31/22 Licensing Program Analyst (LPA) Joscelyn Martinez arrived at the facility to conduct a subsequent complaint investigation visit. Initial visit was conducted on 10/25/22. Upon arrival LPA met with administrator and the purpose of the visit was explained.

It is alleged that staff are opening residents mail. To investigate this allegation LPA conducted interviews on 10/25/22 and on 10/31/22. LPA also collected relevant documents. Three (3) out of three (3) staff interviewed stated they do not open resident's mail. Once the mail is received at the facility, designated staff, S2 or S3, will sort and distribute the mail accordingly. This includes hand delivering the mail or putting the mail in resident's locked mail boxes located in the front lobby of the facility. Interviews with ten (10) out of eleven (11) residents revealed when they receive their mail it is unopened and they have never received mail that is opened by the staff. Based on interviews conducted, this allegation is deemed Unsubstantiated at this time.

Exit interview conducted. Report signed and delivered. Appeal rights delivered.