Complaint Investigation Report

The Administrator further stated medications are provided in the dining room, so staff observe one another when medications are provided. Staff know to report any incidents of abuse. Interview with Staff #2 (S2) and Staff #3 (S3) at 12:20 p.m. and 12:30 p.m. today revealed no staff had been observed yelling at residents. Resident interviews between 10:10 a.m. and 11:25 a.m. today revealed they had never been yelled at by a staff member. Based on interviews and observations, there is insufficient evidence to verify the allegation. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Exit interview conducted. Appeal rights discussed. Copy of report provided.