Complaint Investigation Report

Regarding the allegation : Staff unlawfully evicted a resident. It is being alleged that on November 21, 2025, Resident #1 (R1) was medically stable for discharge but the facility did not want them back. LPA reviewed the facilities admission agreement regarding R1, R1’s pre-placement appraisal information, appraisal/needs and services plan, and physician's report. There was no updates to any of the documents since Admission of 2024. There were no resident appraisal and/or updated reappraisals conducted for R1 showing the process of higher level of care for R1 which staff #1 (S1) based their denial of accepting R1 back into the facility. There was no eviction notice given to the resident, resident’s family and Community Care Licensing Department about not accepting/readmitting R1 back to the facility from the hospital. The pre-placement appraisal, physician's report and appraisal/needs and services plan remained the same since R1's admission to the facility confirming that R1 needed total care at the time of admission. T herefore, based on the LPA's record reviews and staff interviews conducted, the allegation is SUBSTANTIATED at this time.

An exit interview was conducted, citation(s) were issued, appeal rights were provided , and a copy of this report was given to the administrator.