Complaint Investigation Report

197610191-3-24-2023-31-AS-RRAZ-CQFM3G-20230331091508

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/16/2023 and conducted by Evaluator Tuesday Cabiness

COMPLAINT CONTROL NUMBER: 31-AS-20230316091832

Facility is not adhering to terms of Admissions Agreement

Licensing Program Analyst (LPA) Tuesday Cabiness conducted an unannounced complaint visit for the allegation mentioned above. LPA was met by the receptionist. LPA had previously been notified there was no Administrator or designee in charge, and the Regional Director was not available. LPA contacted the Regional Director Cassandra Bradford, who was informed of the visit, and stated to LPA, she will contact LPA later on today. At 1045am, the Wellness Director Cynthia Lara arrived to the facility and LPA informed her the reason of the visit.

On 03/24/2023 from 8am to 9am, LPA interviewed the complainant, and from 1045am to 1pm, LPA interviewed staff and reviewed resident's file. From the information obtained, LPA was informed, that the complaint should have not been generated, since the complainant had been provided with the correct Licensing regulations pertaining to eviction notices. Therefore, at this time, the allegation is Unsubstantiated.