Complaint Investigation Report
At 10:32 AM LPA called licensee to interview the allegation stating, “If you don’t like it, you can leave.”. LPA interview staff at 10:40AM and unanimously stated that licensee did not and would never state such comments to clients. LPA interviewed three (3) out of four (4) clients from 10:30-11AM. Interviews from clients revealed that they are happy and have not experience such treatment from staff. Interviews with staff revealed that they treat all their clients with respect and dignity.
Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.
Allegation #2: Staff did not ensure resident's passageway was free of obstruction.
It was alleged that facility staff did not ensure C1 bedroom #3 passageway was free of obstruction. At 9:42 AM LPAs was able to tour the facility in order to investigate this allegation. While touring C1's room, LPAs did not observed any blockage within the surrounding areas or on any of the residents bedrooms and emergency exit pathway.
Based on the observation, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.
Allegation #3: Staff are not providing adequate food service to resident.
It was being alleged that the facility served milk that is expired and the clients were sick as a result. During interview at staff interview, staff unanimously stated the facility milk is not expired and no other clients have not become sick or complaint due to expired food. Facility does the groceries once a week to ensure the freshness of food. LPAs interview three (3) out of four (4) clients and unanimously agreed that no expired milk/ food is ever given to the them. During the visit, LPAs did not observe expired food within the facility. LPAs check for the expiration date on the food in the pantry and refrigerator and everything is valid.
Based on the observation, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction