Complaint Investigation Report

Regarding the allegation: Staff did not ensure leak was fixed properly. It is being alleged that the downstairs hallway ceiling where residents walk under has water damage and a large hole. LPA interviewed three (3) residents that confirmed they saw the ceiling damaged but say it has now been repaired. LPA also interviewed three (3) staff that confirmed there was water leakage and a big hole in the ceiling due to water leaking from the upstairs. During LPA's physical tour, LPA observed the downstairs ceiling no longer has a hole but still shows the water damage. LPA took two (2) pictures of the ceiling. Therefore, based on the LPA's observations, resident and staff interviews, the above allegation(s) is SUBSTANTIATED at this time.

Exit interview was conducted, a citation(s ) was issued for the above allegation(s), the appeals rights and a copy of this report was given to the Caregiver .