Complaint Investigation Report

It was alleged that the facility staff did not provide responsible party prompt access to review all resident’s records.

Resident #1 (R1) had moved out of the facility and staff did not provide and transfer any of the financial records to the family. LPA interviewed residents, thirteen (13) out of one hundred twenty-four (124) residents and 2 staff. LPA interview S1 and S2 and stated that they had emailed the necessary records to the individuals who are only indicated in R1's file only. Based on LPA observation and review of the information received this allegation is unsubstantiated .

Allegation: Licensee did not respond to communications from resident representative.

It was alleged that the facility does not respond to communications from resident representative and block-off their number. R1 family has been trying to communicate and call the facility to obtain all the necessary documents. Interview with S1 and S2 stated they have no way of blocking a certain number since anyone can just call the office and can be helped. S2 also revealed that R1 family has their private number for them to call and communicate regarding R1's condition. Based on LPA's observation and review of the information received this allegation is unsubstantiated .

Exit interview conducted. Report signed and delivered to the executive director.