Complaint Investigation Report

Regarding the allegation: Staff did not meet resident’s hygiene needs. It is being alleged that the resident’s hair is unkept and dirty. Twelve (12) out of twelve (12) residents confirmed that their hygiene needs are met at the above facility and if they need anything extra they can request it from any of the staff. Five (5) out of five (5) staff also confirmed that the resident's hygiene needs are met based on their level of care; some residents need more help than others depending on the level of care that the individual has. During LPA's tour, LPA did not observe any resident needing hygiene care. Therefore, based on the LPA's observations, staff and resident’s interviews the above allegation(s) is unsubstantiated at this time.

Regarding the allegation: Staff discarded resident’s clothing without consent of resident’s authorized representatives. It is being alleged that the resident’s clothing has been thrown away. Twelve (12) out of twelve (12) residents confirmed that they know the policy of personal property and valuables, theft and loss. Five (5) out of five (5) staff also confirmed they know they are to report immediate loss or damage to a resident's property/valuable to management staff. During LPA's record review, all residents have a Client/Resident Property Log in their file. Therefore, based on the LPA's observations and record review, staff and resident’s interviews the above allegation(s) is unsubstantiated at this time.

An exit interview was conducted, and a copy of this report was given to the Resident Director.