Complaint Investigation Report

Regarding the allegation: Staff do not ensure a resident's smoke alarm is properly operating. It is being alleged that the smoke alarm in the resident’s room is always beeping and the beeping sound has been going on for at least the past 3 to 4 weeks. Twelve (12) out of twelve (12) residents were able to confirm that their smoke alarm works in their room and they have no issues with any beeping sound. Three (3) out of three (3) staff confirmed that if there is any issues with alarms beeping the maintenance staff will take care of it as soon as possible. During LPA's physical tour, there was no sound of any alarms beeping. LPA entered several of the rooms including Resident #1 and there was no beeping sound. Therefore, based on the LPA's observations, staff and resident’s interviews the above allegation(s) is unsubstantiated at this time.

An exit interview was conducted, and a copy of this report was given to the Resident Director.