Complaint Investigation Report

Allegation: Residents are not provided with activities.

It was alleged that during six random visits conducted from 09/17/21 - 03/16/22 the facility did not provide any Activity to the residents and no Activity schedule was available for review, upon request. To investigate this allegation, LPA conducted an interview with the Administrator and was informed that the facility posts monthly Activity schedule for the residents in Memory Care Unit and Assisted Living. LPA was also informed that during the time mentioned above, the facility followed COVID protocol regarding minimizing big/long gatherings to protect residents health and well being. Moreover, interview with the Administrator revealed that Activities for the residents were never stopped completely. In addition, LPA was able to interview eight (8) out of twelve (12) residents and all residents interviewed expressed no concerns regarding the above allegation. Lastly, during todays visit, LPA observed thirteen (13) Memory Care Unit and twelve (12) Assisted Living residents engaging in a daily activity. Based on interviews, record reviews and LPA observation this allegation is deemed Unsubstantiated at this time.

It was alleged that the facility isolated residents between 09/17/21 - 03/16/22. To investigated this allegation, LPA conducted an interview with the Administrator and was informed that the facility always has enough staff members to provide care and supervision to residents in a Memory Care Unit. LPA was informed that due to Covid pandemic, frequent isolation was followed by the Department of Health. Interview with the Administrator also revealed that the facility staff respect all residents' personal rights and will attempt, but not force residents to commingle and or participate in certain activities. Moreover, interviews with two (2) staff members revealed that some residents, in a Memory Care Unit, like to be left alone. Although, the staff will redirect them to engage in communication or other activities, some residents may continue to and have a right to refuse. Lastly, during the visit, LPA observed staff members redirecting residents into common areas of the facility. Based on interviews, record reviews and LPA observation this allegation is deemed Unsubstantiated at this time.