Complaint Investigation Report

relevant to the investigation. At approximately 11:15am, LPA conducted a physical plant tour, to ensure health and safety of the residents are protected and physical plant is in compliance with Title 22 Regulations. LPA also conducted an interview with the Administrator, Resident Care Director, Wellness Coordinator, Maintenance Director, 11 out of 11 residents and reviewed facility records.

Allegation: Staff not safeguarding residents belonging.

It is alleged that on 11/27/2021 R1's family member could not find the soaps and tissues that were bought for R1 the week prior. To investigate this allegation, on 06/30/22, LPA conducted an interview with the Administrator, Resident Care Director and Wellness Coordinator. All parties interviewed confirmed that R1 would occasionally receive hygiene supplies, however, it was enough to last one week. An interview conducted with the Resident Care Director also revealed that no staff have lost, stolen or misplaced any of R1’s items. Administrator stated that staff would assist R1 with storing their hygiene supplies, and R1 would often state that their supplies would go missing. However, Administrator does not believe any staff have stolen any of R1’s items. Moreover, LPA conducted an interview 11 out of 11 residents. Ten (10) out of eleven residents, expressed no concerns regarding the above allegation and have not had any hygiene supplies missing/stolen. Based on interviews and LPA observation this allegation is deemed Unsubstantiated at this time.

Allegation: Resident does not receive packages in a timely manner.

It was alleged that the packages sent by R1's family were never provided to R1. To investigate this allegation, LPA conducted an interview with the Administrator, on 06/30/22, who stated that he had not heard complaints from any other resident. Administrator also stated that no staff have been noted to interfere with the resident’s mail. LPA interviewed the concierge who frequently works at the front desk. S1 stated that the mail is sorted into the resident’s individual mail box and is being picked up by residents twice a week. For some residents that are unable to come and pick up their mail/packages, the staff will deliver everything to their room during the day. Interviews with ten (10) out of eleven (11) residents revealed that they have never had any issues receiving their mail. Based on interview’s conducted this allegation is deemed Unsubstantiated.