Complaint Investigation Report

At the time of this visit, LPA reviewed and collected LACDPH covid-19 outbreak notifications and clearance letters to corroborate the Administrator’s statement. Due to this information, the allegation mentioned above is Unsubstantiated.

On 1/26/2022, Investigator Garcia conducted interviews with one resident (R1), two facility staff, and R1’s family member. An interview with R1 revealed that R1 denied being sexually abused by staff or being kissed by staff. R1 did state that they prefer female staff assisting them with hygiene needs, due to them being “very conservative”. An interview with R1’s family member revealed that they do not believe that R1 has been sexually molested or abused, and stated that due to R1’s condition, R1 misinterprets a lot of things. Interviews with two (2) staff members revealed that both denied ever witnessing or hearing about sexually abuse allegations. Due to interviews conducted, the allegations listed above are Unsubstantiated at this time.

Staff speak inappropriately to a resident

On 1/26/2022, Investigator Garcia conducted interviews with one resident (R1), two facility staff, and R1’s family member. One staff member (S1) stated that there were times where two staff members would assist and change R1, but that R1 did not like either of those staff members due to their sexual orientation or physical appearance. An interview conducted with R1 revealed that R1 only wants female staff to change them and prefers one specific staff member. Interviews with two facility staff members revealed that there are always two staff present when changing resident’s diapers or hygiene needs. An interview with R1’s family member revealed that R1 tends to “hold onto grudges” and always brought stuff up from other board and care homes, and other staff members alleging similar accusations of being treated roughly or disrespectfully. During today’s visit, LPAs interviewed one staff member (S3) related to this allegation, who provided care for R1. S3 denied treating R1 in a rough manner or speaking inappropriately to R1. On 7/25/23 LPA interviewed out of 13 residents from 12:00 – 1:20 p.m. and 13 out of 13 residents stated that they have not had staff handle them in a rough manner. 13 out of 13 residents stated that no staff have spoken inappropriately to residents in care and are happy with the staff.