Complaint Investigation Report

Allegation: Staff do not treat resident with dignity.

It is alleged that staff are not treating resident with dignity. To investigate this allegation LPA interviewed ten (10) residents. Six (6) out of ten (10) residents stated they are not treated with dignity by the staff providing care to them. Interviews with staff and administrator revealed they have not heard any residents state they are not being treated with dignity. Based on interviews obtained by the residents, this allegation is deemed Substantiated.

Deficiencies issued on LIC 9009-D. Exit interview conducted. Report signed and delivered. Appeal rights delivered.