Complaint Investigation Report

Staff did not assist resident with obtaining medical care

It is alleged that R1 developed maggots in their leg and facility staff did not assist R1 with obtaining medical care. It is also alleged that facility staff do not assist resident # 2 (R2) with assistance with their needs. Regarding this allegation LPA conducted a previous visit on 10/25/21 where interviews were conducted with R1 and facility staff. Information from interviews reveal that R1 never had any issue with having maggots in their leg and this was never a problem. LPA interviewed R2 who stated that they receive assistance from staff regarding their needs and is happy with the care they are receiving at the facility. Based on the information obtained through interviews this allegation is deemed Unsubstantiated at this time.

It is alleged that facility staff do not provide showers for R1. LPA conducted previous visits on 9/29/21 and 10/25/21 where interviews were conducted with residents and staff. Information from interviews reveal that R1 had a specific shower time but would often be out of the facility and wouldn't come back to the facility until later in the night and would miss their shower time. R1 would then want to get showered when they arrived back to the facility but it would sometimes be after 8pm. Based on the information obtained through interviews this allegation is deemed Unsubstantiated at this time.