Complaint Investigation Report

Regarding the allegation: Staff does not ensure facility floor is kept in good repair for residents. It is being alleged that resident #1's (R1's) is in disrepair. During LPA's physical tour, LPA did observe R1's floor in disrepair with the wood laminate flooring lifting. LPA's physical tour consisted of fourteen (14) random rooms being toured and did not observe any other floors being in disrepair and/or lifting. LPA did interview R1 and R1 confirmed that their room floor was observed to be in disrepair several weeks ago and was told they would move rooms but never did. R1 will be temporarily moved to another room while repairs are being conducted. LPA interviewed two (2) staff that confirmed that R1's room floor is in disrepair and will be temporarily moved from their room while repairs are being conducted. Therefore, based on the LPA's observations, resident and staff interviews, the above allegation(s) above is SUBSTANTIATED at this time.

Exit interview was conducted, a citation(s) was issued for the above allegation(s), the appeals rights and a copy of this report was given to the Administrator.