Complaint Investigation Report

Allegation #2, that " Staff did not safeguard resident's money," has been unsubstantiated based on the interviews conducted. The complainant was unable to provide any corroborating evidence to support this allegation, and 9/11 residents interviewed denied having any similar issues or problems at the facility. The administrator and 2/2 staff interviewed stated that they had no knowledge of the allegation.

Allegation #3, that " Staff refused to assist resident" has been unsubstantiated based on the interviews conducted. The complainant was unable to provide any corroborating evidence to support this allegation, and 8/11 residents interviewed expressed no issues or concerns with the level of assistance they receive from staff.

Report reviewed, signed and delivered. Exit interview conducted, no deficiencies cited.