Complaint Investigation Report

It is alleged that the facility had an issue with pest in the facility. LPA conducted an interview with the administrator regarding this allegation from approximately 11am-11:15 am. Administrator admitted that there was an issue with roaches in the facility and they had a pest control company come to the facility and spray certain areas that were affected by pest. LPA obtained copies of the pest control company report. Based on the information obtained through interviews this allegation is deemed Substantiated. Deficiency cited on LIC 9099 D.

Facility does not meet residents' nutritional needs

It is alleged that the food served is not of good quality. Interviews were conducted with residents from 10:00-11:30am. Interviews revealed that the food served sometimes not cooked properly, overcooked, and bland. This allegation has been addressed today on complaint control number 31-AS-20211020122325. This allegation is Substantiated but it will not be cited on this report due to being addressed on complaint control number 31-AS-20211020122325.

Exit Interview conducted. Appeal Rights explained. Copy of report emailed to administrator.