Complaint Investigation Report

Allegation: Staff do not provide proper food service to resident in care

Regarding the allegation that staff do not provide proper food service to resident care, LPA's interview with five (5) out of six (6) residents revealed that the facility provides three (3) meals and snacks in between every day and that they all have an access to the kitchen at any time. Five (5) out of six (6) residents also informed LPAs that the staff will provide an extra meal upon request. In addition, interview with the Administrator and two (2) staff members revealed that the facility always provides three balanced meals and snacks in between and extra portions are available upon request. Lastly, S2 informed LPAs that the facility will also customize food being served upon resident's request. Based on the information gathered during this visit, this allegation is deemed Unsubstantiated at this time.

Allegation: Staff confiscated resident's personal cell phone

Regarding the allegation that staff confiscated resident's personal cell phone, LPAs conducted an interview with the Administrator and two (2) staff members and were informed that two (2) out of six (6) residents have a cell phone and one (1) out of six (6) residents have a private land line. All staff denied ever restricting residents from using a phone or confiscating a cell phone from the resident. Interviews with five (5) residents revealed that they have a free and full access to the phone at any time. In addition, two (2) out of (6) residents, who's in a possession of a cell phone, informed LPAs that the facility staff has never confiscated their cell phones.Based on interviews during the course of the investigation this allegation is deemed Unsubstantiated at this time.

Exit interview conducted and copy of this report signed and delivered.