Complaint Investigation Report

R1 is able to do so on their own and prefer to do so independently. Interview with Resident #2 (R2) at 12:15 p.m. on 11/14/24 revealed that all residents have pendants which they can use if they need staff assistance. R2 stated they have seen staff in the hallways at night supervising residents. Interviews with three (03) out of three (03) residents revealed all of their needs throughout the days and nights have been met. No residents have heard loud conversations or swearing. No residents have been bothered at night. Record review revealed that two (02) out of three (03) residents require assistance transferring in and out of bed. All residents are able to communicate their needs, and no residents have dementia. Tests of the facility call systems today deemed all pendants functioning and operational. Interview with S1 revealed they are always available to assist residents. S1 responds to call system calls within two (02) minutes. S1 helps R2 often at night, and R1 and Resident #3 (R3) are in bed for most of the might. S1 confirmed there was a misunderstanding from a phone call they had, but the phone call did not distract them from their duties.

Based on observations, interviews, and record review, staff adequately provide care and supervision to all residents during the day and night. Staff conduct does not pose a risk to residents in care. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Exit interview conducted. Copy of report provided.