Complaint Investigation Report

197609312-12-19-2023-31-AS-TAGD-CZMTQD-20240119135546

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

WOODLAND HILLS S.RO , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/14/2023 and conducted by Evaluator Gina Saucedo

COMPLAINT CONTROL NUMBER: 31-AS-20231214143834

Staff do not accord reasonable level of privacy to residents in care

On 12/19/23, at 09:30am, Licensing Program Analyst (LPA) Gina Saucedo and Tihesha Smith arrived at the facility to conduct an unannounced, initial complaint visit and was greeted by a staff. Administrator, Arsen Der-Aprahamian arrived later. LPA’s requested the census, staff, and resident files.

Regarding the allegation: Staff do not accord reasonable level of privacy to residents in care. It is alleged that there is a camera in the room on top of the table or sometimes on top of the dresser. At 10:05 am, LPA's conducted the physical tour and observed a camera to be in Resident #1 (R1) and Resident #2 (R2)'s room on top of the dresser. Therefore, based on LPA's observations there is a preponderance of evidence to substantiate the above allegation(s). Per the California Code of Regulations, Title 22, deficiency is cited on the attached LIC-9099D.

An exit interview was conducted, citation given, appeal rights, and a copy of this report was given to the administrator.