Complaint Investigation Report

The allegation of “Facility withheld resident's P&I for three months” alleges that the facility withheld Client #1 (C1)’s P&I money for three (3) months between May-July. LPA interviewed C1 who stated that they did not receive P&I approximately between May and August of 2025. C1 stated they were not ever given a reason for the withheld funds. C1 stated that they eventually got the full amount of their P&I and confirmed that they are not missing any money to this day. C1 stated that they would hold on to their own money each month and confirmed that the facility did not hold on to their money for them. Additionally, C1 stated that the Administrator had taken their P&I money to pay for their gym membership as they had to give $25 each month to the Administrator. LPA interviewed the Administrator who stated that C1 cashed out their P&I money each month and confirmed that the facility did not manage C1’s funds. The Administrator stated that C1 had not received their P&I funds for one month in June of 2025. The Administrator stated that they received a check from Regional Center in June. The Administrator stated that they had been waiting for a check for another client of the facility who had not received P&I between the months of January-June. The Administrator stated that they assumed the whole check was for the other client based on the fact that the check came in June and the other client should have received a check for the months Jan-June 2025. The Administrator admitted that this was an error on their part but denied pocketing any money or purposefully withholding C1’s P&I. LPA observed P&I ledgers for C1 and observed C1’s signatures indicating that the funds were received for the months of April, May, July, and August. Regarding the $25 monthly gym payment the Administrator denied ever charging C1 for a gym membership. The Administrator stated that C1 had signed up for a local gym on their own. The Administrator stated that after a couple of months C1 approached them and notified the Administrator that they were accruing late charges on their account. The Administrator stated that they and C1 went to the gym to attempt to dispute the late charges in the amount of $182.96 but the gym was unwilling to dismiss the charges. The Administrator stated that they did not want late charges to continue accruing on C1’s account so they paid the late fees for C1. The Administrator stated that C1 was grateful and wanted to pay the Administrator back. The Administrator denied ever asking C1 to pay them back for the late fee payment. The Administrator stated that C1 offered to pay $20 per month until they had paid back the fees. The Administrator stated that the client paid them a total of $40 over two (2) months and then ceased paying the Administrator. The Administrator denied ever asking C1 to continue payments after this. The Administrator provided a copy of the invoice which showed that their card made a $182.96 payment to the gym on 03/18/2025.