Complaint Investigation Report

Regarding the allegation, ‘Failure to contain records of resident's cash resources as specified,’ it is alleged that the facility failed to update clients’ P and I files since October 2021.

On 03/16/22, interview(s) revealed that an outside agency credible witness visited the facility; and during the visit, the Administrator provided receipts, and advised that the facility would be updating the clients P and I’s as the facility fell behind.

During the investigation, LPA Walker conducted a record review, and interview with the administrator. Record review revealed that three (3) out of four (4) client P and I files were up to date. Record review also revealed that client purchase receipts were accurate, and numbered. Interview with the Administrator revealed that facility client’s cash resources in the P and I book had not been updated for a few months. The administrator acknowledged the facility failed to follow regulation and keep clients P and I’s updated, as they ‘got busy, and fell behind.’ The Administrator also stated that the facility has since then implemented the suggested record keeping order from Regional Center since the last visit.

Based on record review and interviews which were conducted, there is sufficient evidence to support the allegation ‘Failure to contain records of resident's cash resources as specified.’ Therefore, the above allegation is found to be Substantiated at this time.

Pursuant to Title 22 of the CA Code of Regulations, the following deficiency was cited (refer to LIC 9099-D). Exit interview conducted, today's reports and appeal rights were reviewed and issued.