Complaint Investigation Report

visited the facility last week to attempt to repair the shower. However, the repair was unsuccessful, and additional tiles fell out after the repair attempt. Interview revealed that the shower is still functional; LPA observed a client using the shower during today's visit. Additionally, while the tiles have been missing, clients were offered to use the other shower located in the staff area of the facility, which is typically designated for staff use. Licensee representative indicated a contractor is scheduled to repair the entire shower floor on Thursday 04/16/2026. Staff interviewed indicated they will ensure the staff shower is offered for client use during the repair.

During the inspection, the LPA observed the shower floor to be missing tiles in the center of the shower floor near the drain, however, LPA determined there is no direct impact to the clients, presented no danger, and did not effect the overall operation of the facility. This is considered a technical violation and no citations are being issued at this time.

Exit interview conducted. A copy of today's report was provided.