Complaint Investigation Report

curse at them, not even jokingly. Staff #1 also stated that they have not heard the Licensee curse at the Clients. At the center of this complaint is the incident that occurred on 1/30/25. Client #3 contacted the

Licensee and asked to go to the hospital and the Licensee allegedly responded that Client #3 goes to the doctor too frequently and to "stop f...calling me" Per interview with the Licensee, he denies that he told Client #3 that he would not take them to the hospital and he did not curse at Client #3. Per the Licensee, he told Client #3 that he could not take him personally and to ask Diana or Julie, staff to take them. Per Staff #1, who states that they were present during the telephone conversation on 1/30/25, the Licensee did not refuse to take Client #3 to the hospital and he did not curse at the client.

Client #3 states that the Licensee cursed at them and the Licensee denies that he cursed at Client #3. LPA Yee was not able to find anyone to corroborate that the Licensee cursed at Client #3. Based on the information received on today's investigation, the Licensee may or may not have cursed at Client #3 but there is not a preponderance of evidence to support the the allegation that the Licensee curses at the client when client asks to be taken to the doctor , Therefore, the allegation is unsubstantiated at this time.

Exit interview was conducted and a copy of this report was provided.