Complaint Investigation Report

conducted of Resident room # 103, 105, 107 and 120, the bed linens were observed to be well used but were observed to be clean. Staff have access to the linen closet and are able to change the linens if a resident has an accident or if the linen gets soiled. Per tour of the linen closet, extra blankets, towels, fitted and flat sheets and comforters were observed..

Per information obtained through interviews conducted with the Administrator and Assistant Administrator regarding allegation #2 - Staff do not ensure resident’s needs are being met. Resident#1 just recently moved into the facility. Resident #1 is very demanding, aggressive and abusive with staff and other facility residents. Resident #1 refuses assistance with bathing and refuses to bathe because the facility towels don't belong to the resident. Resident #1 also demands that the facility provide ice for the resident's use. The facility does not have ice service and only has ice when the skilled nursing facility sends over milk on ice for breakfast and later in the afternoon. Staff will provide Resident #1 with ice if there is ice available after meals are served. Resident#1 was observed with ice in a container on today's visit. Resident #1 has a bipolar diagnosis and has good days and bad days and depending on the day accuses the staff of stealing items or not providing services.

Per interviews conducted with the Administrator and Assistant Administrator, regarding allegation #3 - Staff do not maintain clean showers for resident use, the bathrooms are cleaned and bleached every morning. The bathrooms are also cleaned by staff as needed. Per tour of the 2 common bathrooms, the bathrooms were observed to be clean but old and well used. The glaze in the bath tub located in Shower #2 is old and has a yellow tinge to the glaze is in the process of being removed.

Based on the information obtained on today's visit, LPA Yee was unable to conclusively establish that the showers and bed linens were dirty and that the facility was not meeting the resident's needs, therefore the above allegations are unsubstantiated.

Exit interview was conducted and a copy of this report was provided.