Complaint Investigation Report

anxious, delusional and may be hearing voices, paranoid, severely depressed, hallucinations and suicidal thoughts. Resident #1 also has insomnia and has difficulty sleeping and does not sleep for days and is self-destructive and hits their head on the wall. In the past year, Resident #1 has been hospitalized in the Psychiatric Unit twice for major depression, sleep deprivation, agitation, anxiety, suicidal ideation and hitting their head on the wall. Resident #1 has had mental illness issues since they have lived here and has not had any other issues with staff or other residents.

The facility accepts residents who are funded by an Assisted Living Waiver Program(ALWP) and on January 29, 2026, the nurse from that agency called the Administrator to check on their 6 clients and used Face Time to conduct a wellness assessment of the 5 residents living at the facility. The sixth resident could not be interviewed as they were away from the facility. Resident #1 is one of their clients. Per the Administrator, Resident #1 was given the phone while the Administrator stepped out to give them privacy. During the short private telephone conversation, Resident #1 told the agency personnel in Spanish that “the people in Hollywood are hitting me” and “the Nicaraguans beat me up every day”. When Resident #1 returned the phone to the Administrator, they kept repeating the same thing. Per the Administrator, he explained the type of clients that reside at the facility and Resident's delusions and behavior to the nurse. He also told the nurse that he understood if she had to cross report as a mandated reporter.

Per review of medical reports generated by medical personnel during their monthly visits with Resident #1, they are also told by Resident #1 that they are being attacked by people that come into their room and they are in pain. Per Resident #1, it was reported to staff but no one can see them. On today's visit, LPA Yee was told by Resident #1 via a staff who translated that the Nicaraguans cut their feet with stones. When asked where do they cut their feet and it was indicated that they cut their toes but no blood is seen. Resident #1's toes were observed. Resident #1 also told LPA Yee that the Nicaraguans were here and kicked them in the face and the head this morning around 10am. However, the staff translator said that they saw Resident #1 getting coffee and cookies at that time. The story changed that the Nicaraguans kicked them during the coffee break. LPA Yee did not observe any injuries or bruises on Resident #1's face, head, scars on the