Complaint Investigation Report

intimidating, threatening and yelling at Client #1 in their room, is not a client at this facility. Per review of the facility's client roster and per interview with the Administrator, they do not have any client with the name provided for the alleged perpetrator. However, there is a staff that works for the contracted FSP Program that is located on site with the name provided for the alleged perpetrator. Per interview conducted with the Staff (Witness #1), they deny that they have intimidated, threatened or yelled at Resident #1 or any resident in the facility. Per Witness #1, they are usually accompanied by facility staff if they need to speak with Client #1 or any resident who is a client of the FSP Program. Witness #1 usually makes contact with Resident #1 when the client has a doctor appointment or is reminded to attend day program or any scheduled appointments. Per interview conducted with Client #2, roommate of Client #1, also confirms that they have never observed or witnessed any incidents where Client #1 was being physically intimidated, threatened or yelled at by anyone in the room. Per interviews conducted with the Administrator, Administrative Assistant, Witness #2 and Witness #3, they have never been approached by Client #1 or any facility clients or advised of any such issues going on at the facility and nothing needed to be addressed. Based on the information received on today's visit, there is insufficient evidence obtained to support the allegation that the staff did not prevent a client from causing harm to another client as there is no facility client with the name provided as being the perpetrator, therefore the allegation is unsubstantiated at this time.

Regarding allegation #2, Staff behavior poses as a risk to a client, information received from interviews conducted, Staff do not ignore any complaints of physical intimidation, threats or yelling at clients. Per the Administrator, if the staff observe any such activity or are made aware by the residents, they report the information to the Administrator and he addresses it. Client #1 has never reported any threats of physical violence or any inappropriate contact by another client to staff of the facility or to the staff at the FSP Program to allow them to address their concerns. Per all parties interviewed, Client #1 is hardly at the facility and refuses to participate in the FSP Program requirements. Client #1 has disengaged from the program. Per information provided, Client #1 is present at the facility about 20% of the time in one week. Medications are sent with Client #1 when client does home visits ard the containers are returned empty. Facility staff and the staff of the FSP Program are not certain that the medications are being taken. Per information received on