Complaint Investigation Report

The allegation of “Staff did not provide resident with an admission agreement.” alleges that R1 was not provided with a copy of their admission agreement. LPA interviewed R1 who stated that they remember the Administrator offering them a copy of the admission agreement at the time it was signed but they declined the offer of a copy as it was stored in their file at the facility. During the interview with the Administrator, they stated that copies of all signed documents are offered to the residents at the time they are signed. Additionally, the Administrator stated that R1 never asked for a copy of their admission agreement. Based on the information obtained during the interview and record review although the allegation may have happened or is valid there is insufficient evidence to support the allegation of Staff did not provide resident with an admission agreement. Therefore, the allegation is deemed Unsubstantiated at this time.

The facility administrator was unable to come to the facility at the time of the investigation but has designated staff member Kina Nkumbula to sign this report on their behalf. The report was read to the facility administrator via telephone call.

Exit interview conducted. A copy of the report was issued.