Complaint Investigation Report

The allegation of “Facility staff did not provide assistance in meeting resident's medical needs” alleges that the facility failed to call 911 in response to a medical emergency for Resident #1 (R1). LPA Byrne interviewed Staff #1 (S1) who stated that on 09/10/2024 R1 sat in a chair in the living room of the facility and began exclaiming, “I am having a seizure, I’m having a seizure.” S1 told R1 to stay calm and began putting on gloves to assist. R1 then got out of the chair and walked to the backyard of the facility before S1 could put on the gloves. S1 was then informed that R1 had called 911 for themselves. S1 confirmed that they heard the sirens of EMS approaching and stated that R1 came back inside the facility and returned to the living room and waited for EMS to arrive. S1 confirmed that R1 had not expressed any complaints of chest pain or anxiety prior to the arrival of EMS and had not asked S1 for any additional assistance. Based on the information obtained during the interview and record review although the allegation may have happened or is valid there is insufficient evidence to support the allegation that facility staff did not provide assistance in meeting resident's medical needs. Therefore, the allegation is deemed Unsubstantiated at this time.

The allegation of “Facility staff denied resident access to personal belongings” alleges that facility staff withheld R1’s personal belongings after they were requested. During the initial complaint investigation LPA Byrne interviewed S1 who was alleged to have withheld R1’s belongings. S1 stated that R1 had asked the facility to centrally store their driver’s license and debit cards for safekeeping as they were afraid of losing the items. S1 stated that on 09/10/2024 R1 had called 911. Once first responders arrived R1 requested to be transported to the hospital and requested to bring their driver’s license and debit card. S1 stated that they initially did not provide the items as they required permission from the administrator. S1 stated that they reached out to the facility administrator to ask for guidance. After speaking with the facility administrator via telephone call the administrator advised S1 to provide the personal belongings. S1 then provided the driver’s license and debit card to R1 to take with them. S1 stated that the approximate timeframe from when the request for the items was made to when they were provided was about five (5) to ten (10) minutes. S1 stated that the whole interaction with EMS was around thirty (30) minutes. Based on the information obtained during the interview although the allegation may have happened or is valid there is insufficient evidence to support the allegation that facility staff denied resident access to personal belongings. Therefore, the allegation is deemed Unsubstantiated at this time.