Complaint Investigation Report

Regarding the allegation: Facility staff hit resident. On 06/26/2024, the Department received a complaint alleging that facility staff hit Resident #1 (R1). No further information was provided from the complainant including names of staff. During the initial visit, the LPA conducted interviews with four (4) out of four (4) residents. Resident interviews denied staff hitting residents. The interviews revealed that the residents feel safe at the facility. No safety concerns were brought up during the resident interviews. Staff #1 (S1) denied hitting R1. S1 stated that they have not witness other staff hit R1 or other residents in care. The Administrator indicated that they had not witnessed staff hit or mistreat residents, including R1. Additionally, the LPA had a telephonic interview with R1’s family member; R1’s family member did not reveal any concerns regarding staff. The information obtained during the investigation did not include evidence sufficient to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time.

Regarding the allegation: Facility staff lock resident in their room. On 06/26/2024, the Department received a complaint alleging that facility staff lock Resident #1 (R1) in their room. No further information was provided from the complainant. Resident interviews revealed that staff do not lock them in their rooms. Residents stated that the door handles do not have locks. No safety concerns were brought up during the resident interviews. Administrator and Staff interviews revealed that the resident rooms do not lock and that only the front and back doors remain locked for safety reasons. The LPA observed resident rooms doors open during the time of the visit and did not observe locks on resident door handles. The information obtained during the investigation did not include evidence sufficient to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time.

Exit interview conducted. A copy of the report was issued.