Complaint Investigation Report

Staff did not follow proper eviction procedures with resident in care .

On the allegation that Staff did not follow proper eviction procedures with resident in care, it is the complainant’s concern that the Responsible Party (RP) for R1 received a text message for the eviction of R1, and R1 received a written eviction notice of nonpayment for the dates from 5/1/2023 to 5/31/2023; however, R1 had only lived at the facility for six (6) days from April 24 - May 1, 2023 on the date to the eviction notice. To investigate the allegation, the LPA interviewed the RP, who stated that they had received the eviction notice, but that it was cancelled, and that the administrator had agreed to wait until July 2023 for the payment to be processed by the Social Security Office (SSI), and veteran’s services. The administrator’s interview revealed that they had processed an eviction letter, but that they had not issued the letter to the RP responsible for the monthly payments. Based on the information obtained through interviews, and although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation is deemed Unsubstantiated at this time.

Staff interfere with residents’ visitations.

On the allegation that the staff interfere with residents’ visitations, it is the complainant’s concern that the staff are telling family members to call ahead of time of the visit and told family members that they cannot see the residents until the rent has been paid. To investigate the allegation, The LPA interviewed the administrator and the complainant, and conducted record review. The LPA interviewed residents’ family members and the interview revealed that one family was told that the visitation was contingent to the payment of the past due rent, and that they were told to call before coming to visit the facility. The LPA asked family members if the Admission Agreement was read before signing the document, and the family members stated that they don’t recall reading everything they signed. The LPA reviewed the Admission Agreement (AA), and found that on page 20 of the AA, paragraph two, the Policies Concerning Family Visits are described. The paragraph states that the "families are invited to visit residents from 9:00 a.m. to 7:00 p.m. every day, and should other visiting times be needed, they need to contact the facility in advance to make arrangements". Family members did not state if the facility staff interfered while attempting a visit in person. The administrator denied the allegation of not allowing family members to visit residents.

Based on the information obtained, and record review, although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation is deemed Unsubstantiated at this time.

Exit interview was conducted with the Administrator. A copy of the report was issued.