Complaint Investigation Report

On 08/04/2025 the Woodland Hills North Adult and Senior Care Regional Office (RO) received a complaint alleging that Staff #1 (S1) physically and verbally abused Resident #1 (R1), and Resident #2 (R2). The case was referred to the Community Care Licensing Division (CCLD) Investigations Branch (IB) and was assigned to Investigator Veronica Padilla. During the initial complaint visit on 08/04/2025, LPAs Byrne and Urena conducted a physical plant tour and interviewed four (4) residents; Resident #1 (R1), Resident #2 (R2), Resident #3 (R3), and Resident #4 (R4) at Silver Light Care 195850665 which was being operated by a Temporary Manager due to the TSO issued on 08/01/2025. During the inspection, LPA Byrne observed discoloration on the left side of R1’s face near their left eye and obtained photographs.

On 08/26/2025, between approximately 09:00 AM and 09:15 AM IB Investigator Padilla contacted Los Angeles Police Department (LAPD) Detective and reviewed LAPD police reports. On 09/03/2025, at approximately 09:30 AM Investigator Padilla interviewed the temporary manager (TM) of Silver Light Care 195850665. On 09/03/2025, at approximately 09:55 AM Investigator Padilla obtained facility/resident documents pertaining to the investigation. On 09/04/2025, at approximately 08:40 AM Investigator Padilla interviewed R2. On 09/04/2025, at approximately 09:30 AM Investigator Padilla interviewed R1. On 09/25/2025, at 11:00 AM Investigator Padilla and Investigator Hector attempted to interview Staff #2 (S2). On 09/25/2025, at 12:22 PM Investigator Padilla and Investigator Hector attempted to interview S1 and the former Administrator of Silver Light Care 195850239 (ADM). On 09/26/2025, at approximately 12:20 AM Investigator Padilla interviewed Resident #3 (R3). On 10/15/2025, at approximately 10:50 AM Investigator Padilla and Investigator Hector received an email from the attorney representing S1, S2, ADM, and Licensee Representative (LR) informing the Investigators that their clients are unwilling to provide a statement. On 11/05/2025, at approximately 10:15 AM Investigator Padilla interviewed Resident #4 (R4). On 11/14/2025, at 08:20 AM Investigator Padilla contacted LAPD Detective. On 12/15/2025, at 09:50 AM Investigator Padilla contacted the Long-Term Care Ombudsman (LTCO).