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Facility Evaluation Report

Rose Garden Senior Housing, North Hollywood04/21/2025Licence 195850542

Capacity6
Census3
Date signed04/21/2025 05:36:18 PM
Name of licensing program analystTrevor Byrne
Name of licensing program managerKasandra Lopez
The inspector’s account

Licensing Program Analyst (LPA) Trevor Byrne arrived to the facility at 09:45 AM. LPA met with facility staff who contacted the facility Administrator Lilit Tonoyan. The Administrator arrived to the facility at approximately 10:15 AM the reason for the visit was explained and entrance interview was conducted.

During today’s visit LPA conducted a physical plant tour, reviewed three (3) resident files, three (3) staff files, conducted a medication audit for two (2) residents, and interviewed the Administrator, the Licensee, one (1) staff and two (2) residents between 10:00 AM and 02:30 PM.

Interviews with the facility Administrator and resident #1 (R1) revealed that the facility did not have a dedicated internet access device for resident use. Interviews with R1 revealed that in April R1 was unable to attend an in-person appointment with their primary care physician. R1’s physician requested that the appointment be done via Zoom or Face-Time call. R1 revealed that the facility did not provide a device that was capable of video conferencing, so the appointment was conducted over the telephone instead. In the interview with the Administrator they stated that the internet access device for the facility is the Administrator’s personal cell phone. LPA informed the Administrator that the device must always be present at the facility and must be dedicated for resident use. The Administrator agreed to obtain an internet access device to be left at the facility for resident use.

Interviews with R1, Witness #1 (W1), and Staff #1 (S1) revealed that the facility has been crushing medications into R1's food. W1 stated that the facility informed them that they had crushed medications into R1's food. An interview with S1 confirmed that the facility has crushed medications and disguised it into R1's foods. The facility Administrator admitted that staff crush medications into R1's foods.

The following deficiency was cited (Refer to LIC 809D). Exit interview conducted, appeal rights and a copy of the report were provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction